XWiki Paid Apps FAQ

Last modified by Administrator on 2018/11/15 10:27

How can I install paid apps from the XWiki store?

You can install the apps from the Extension Manager in your XWiki instance. More information on how to install applications is displayed on each app page in the "Installation" tab. Some applications might require additional configurations, which are usually detailed in the same tab.

Are the apps on the XWiki store open source?

The applications on the XWiki Store are open source, but not all of them are free. You can build them from the source with the appropriate technical knowledge. You can find the sources linked on the store from each app page.

The extension repository is maintained by XWiki SAS, not by the XWiki open source project. XWiki SAS decided to introduce paid apps in order to help sponsor the development of the open source project.

How much do apps cost?

The pricing depends on the app you are planning to purchase. It varies according to the number or users and the support plan you choose. On every app page you will see a "Pricing" tab where you can find the full information.

For clients who already have an XWiki support plan (on cloud or on premise), the apps are free starting with the Silver level.

If you're interested to get a license for 1000+ users please contact us.

What is included in the purchase?

In addition to the app you also get support for the app at the Silver or Gold level, depending on your purchase. By buying an app, you are helping sponsor the development of the open source project.

How can I make a purchase?

To make a purchase go to your XWiki instance in XWiki Administration > Extensions > Licenses. Click on the "Buy" button corresponding to the app you're planning to buy. You will be directed to the store. From there you can create the "Purchase order" and make the payment through the shop.

What payment options do you accept

We generally use PayPal for online payments. For large purchases we can create manual Purchase Orders for bank transfers on request.

How can I update my plan?

To update your plan through the year please send us a request and we'll help you with making the update.

Do you offer discounts?

We offer a 50% discount for NGOs. Open source projects can use paid apps for free (without support). If you're an NGO or an Open Source project looking to use paid apps, please get in touch with us.

How do I renew an app subscription?

To renew an app subscription in your XWiki instance, please go to XWiki Administration > Extensions > Licenses. Click on the "Renew" button corresponding to the app you're planning to renew. You will be directed to the store. From there you can create the "Purchase order" and make the payment through the shop.

How do I get support for applications?

To get support for an application you can either

  • report a ticket on the GitHub issues tracker linked from the app page
  • contact the XWiki team by clicking on the "Contact us" button

What if I have other questions, how can I contact XWiki?

For any other requests please click "Contact us" and fill in the form.
 

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Created by Administrator on 2018/11/13 13:19